Frequently Asked Questions
Can we bring our dog?
Yes, one small well-behaved dog is allowed per van, no additional charge.
Can we take the camper van to Europe?
No, our camper vans can only be used in the UK.
Can we leave our car with you?
Yes. We have ample parking at our location and you are welcome to leave a single vehicle with us whilst you are out adventuring. The vehicle will be off the public highway, behind a locked gate and out of sight from the general public. Please note that customers leave their vehicles with us solely at their own risk.
What should I bring?
All you need to bring are towels, bedding, clothes and food. Pillows, sleeping bags or duvets appropiate for the time of year are recommended. We recommend soft bags rather then rigid suitcases to maximise the storage area of the campervan.
What identification documents do you need to see?
We will need to see each drivers' full license (showing your current address), plus two of the following; utilities bills, credit card or bank account statement, council tax bill, self assessment tax bill. The documents need to be less than 3 months old and the address must match your license. We will also need to run a DVLA check on your license, for which you will need your National Insurance number. Before your pick-up date, you must generate a 'check code' on the DVLA website (https://www.gov.uk/view-driving-licence) which you will need to share with us.
Please note: we cannot hire the vehicle without these documents so please ensure you have these organised to avoid disappointment.
Please note: we cannot hire the vehicle without these documents so please ensure you have these organised to avoid disappointment.
What is included?
Included within you camper van hire is; fully comprehensive insurance for the driver, unlimited mileage, mains hook up lead, cooking equipment, crockery, and cutlery. All you need to bring are towels, bedding, clothes and food.
The van will come with a full tank of diesel, just bring it back with the same amount at the end of your holiday please, otherwise you will be charged.
The van will come with a full tank of diesel, just bring it back with the same amount at the end of your holiday please, otherwise you will be charged.
Will you show me how everything works?
Yes, of course. We will show you how everything works when you pick up the campervan from us. If you have any questions or problems at any time during your holiday, you can contact us for help and advice, 24 hours.
How much is the security deposit?
A security deposit of £1,000 is required, we will include this in the booking, and it will be returned within 7 days of the return of the vehicle, provided there has been no damage to the vehicle, its contents or any extra equipment you hire from us.
What happens if we have an accident?
In addition to complying with the Road Traffic Act 1988 section 170, please also;
- Obtain the names and addresses of any third parties and any witnesses.
- Not accept blame or insist the other party is at fault.
- Photograph damage to all vehicle(s) and registration number(s).
- Call us with the accident details within 24 hours.
What happens if we break down?
We sincerely hope this does not happen but in the unlikely event it does you are covered with breakdown assistance. In the event of a break down they will try to get you on your way again. If they can't then you will be recovered back to our location and we will reimburse you for lost hire days only on a pro-rata basis. We cannot be held responsible for any fees such as campsite bookings, event tickets, etc.
What happens if we break something?
Unfortunately this will have to be paid for and the cost will be deducted from your security deposit. We will provide photographic evidence of the damage where possible and provide invoice and reciept information to satisfy you that any deductions are fair and reasonable.
Any Restrictions on Who Can Hire? Any Small Print I Should Know About?
Unfortunately yes. Our insurance company does have a few criteria.
All drivers must be between the age of 25 and 65, have at least 3 years driving experience, and have a clean driving license.
You should read our full Terms and Conditions but these are the main points:
A security deposit of £1,000 is required, which will be added to your booking. The security deposit will be returned to you 7 days after the Campervan return unless there is damage to the vehicle, its contents or any extra equipment you hire from us.
The hirer is responsible for a standard excess of £1,000. In the event of any damage to the vehicle or third party property, fire or theft, the hirer will be liable for the excess. The hirer will also be fully liable for replacement or repair of windscreen, tyre or alloy wheel damage. Insurance cover provided is Fully Comprehensive.
All drivers must be between the age of 25 and 65, have at least 3 years driving experience, and have a clean driving license.
You should read our full Terms and Conditions but these are the main points:
A security deposit of £1,000 is required, which will be added to your booking. The security deposit will be returned to you 7 days after the Campervan return unless there is damage to the vehicle, its contents or any extra equipment you hire from us.
The hirer is responsible for a standard excess of £1,000. In the event of any damage to the vehicle or third party property, fire or theft, the hirer will be liable for the excess. The hirer will also be fully liable for replacement or repair of windscreen, tyre or alloy wheel damage. Insurance cover provided is Fully Comprehensive.
Can we add an additional driver?
Yes, but only one extra per hire. Provided they meet our insurance criteria, there will be an additional charge of £49. Just let us know their details when you book and we will take care of it.
Can we smoke?
No. Please do not smoke in or around the vehicle. You WILL lose your deposit if the campervan is returned smelling of smoke.